Return Of Goods

RETURN OF GOODS
1. Good may not be returned to CEMB USA with-out written approval. 54
2. Service Technician or repairman MUST contact CEMB USA’s Order Desk for
authorization prior to performing any repairs or returning any products.
3. Service Technician or repairmen MUST receive a Return Goods Authorization
(RGA) from CEMB USA’s Order Desk prior to returning any product.
4. The RGA must be enclosed as a packing slip, or the RGA number must be
written on the box or both.
5. Shipments must contain only the authorized returns listed on the RGA. Mixed
shipments containing non-requested items will cause a delay in the issuing of
credits.
6. Merchandise must be received within thirty (30) days of the date of the RGA
or the RGA will be cancelled.
7. Non-current merchandise is not subject to return.
8. Non-warranty returns are subject to a 30% restocking fee.
9. The issuance of an RGA does not guarantee credit; it is only authorization
for the return.

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